Have questions? We’re ready to help! This is our comprehensive FAQ section. If you still can’t find what you’re looking for, please contact us.
Bulbs & Lighting
Air Purifiers Specs
- What is a bamboo charcoal bag?
- How long does it take for the bag to start working?
- Where should I put the bamboo charcoal bag?
- Is the charcoal bag safe around children and pets?
- Can I recharge the bag in the microwave or the stove?
- Should I place the bag in the sun immediately after receiving it?
- Are the bags reusable?
- What are the ingredients inside the bag?
- Are the bags recyclable?
- What is a recommended/comfortable humidity level?
- Why do I still hear a sound once I shut the unit off?
- Do the salt rocks heat up or come in contact with water?
- What type of water should I use in my humidifier?
- Where should I put my humidifier when it is running?
- What temperature water should I use in my humidifier?
- What if my tank starts to leak?
- Why is my refill light coming on even though there's water in the tank?
- Can I add scents, medications, oils, etc. to my water tank?
- Can the unit be on without the light on?
- What are the benefits of steam or warm mist?
- Will it get rid of my cold?
- What types of allergies does the inhaler help?
- What is included in the PureGuardian personal steam inhaler kit?
- Is the mask latex-free?
- Is the mask removable?
- Does the mask fit children? Is it safe for children to use?
- How much water does the tank hold?
- How long is the cord?
- How long does it run?
- Can I purchase additional masks?
- Why does the inhaler fan still run after shut off?
- Why do I hear a change in the sound of the motor as the unit is running?
- Why does the steam temporarily cool down mid-use?
- Why did the inhaler stop working or why won’t it start?
- Why doesn’t it feel like I am getting enough steam?
- What do the different colors on the control panel mean?
- How to stop the inhaler from blinking green?
- Can I use regular water with the inhaler?
- Can I use bottled or filtered water with the inhaler?
- Where can I get distilled water?
- How long does it take the inhaler to produce steam?
- What if I need to take a break from the mist? Can I turn the inhaler on and off again shortly after?
- How often and how long should I use the mist Inhaler?
- Can I leave water in the reservoir if I do not use all of the water?
- Can I unplug the inhaler while it is running?
- Can I use the inhaler while lying down?
- How do I make the mist cooler / warmer?
- How much water do I need to put into the inhaler?
- Can I add other ingredients such as aromatherapy oils?
- Where can I get aromatherapy oils for my inhaler?
- Where can I get additional aroma pads for my inhaler?
- How do I clean the inhaler?
- Can I wash the masks in the dishwasher?
- Can I run the unit under water to clean it?
- Do I need to store the unit in its bag when not in use?
- What is the purpose of having an energy light?
- Does the light need to be plugged in to work?
- How far should I sit from the light?
- Can I set a timer?
- How do I change the light from white to blue?
- Where do I set the light?
- Am I able to use this outside of the US or Canada?
- Do I have to replace the bulbs?
- What is the therapy light warranty?
- What is N95 Certification?
- Are the masks latex-free?
- Will this fit an infant or child?
- Do the masks work for smoke?
- What is the country of origin?
- Do the masks protect against cleaning with chemicals (bleach)/ inhaling toxic fumes / spraying grass etc.?
- Do the masks come in small/medium and large?
- Do the masks prevent sickness or the flu?
- How many times can I reuse the mask? / Can the mask be worn more than once?
- Can these be worn with glasses or goggles?
- Does the mask come with 2 straps?
- Will the masks block odors?
- Does the heater turn off if it falls or tips over?
- How do I turn the oscillation off?
- Why won't my unit turn on in heater mode?
- Why aren't the Up/Down buttons working?
- Why doesn't the unit shut off immediately when turned off?
- Why are two different temperatures displaying on the heater?
- Can I change the temperature Fahrenheit to Celsius?
- What is the temperature range?
- Will this heater maintain a set temperature?
- Does the heater turn off automatically?
- How do I clean the heater?
- How do I turn the oscillation on?
- How do I clean the fan?
- What kinds of screws are needed to assemble the base? My unit just arrived without hardware.
- How do I assemble the fan?
- Do you have to buy a filter for this fan?
- How many degrees does the oscillation mode provide?
- My fan is not turning on after assembly.
- How do I participate?
- Can I earn rewards for orders I've placed over the phone?
- I already had an account with guardian technologies, can I use that login?
- What if I don't want to receive promotional emails?
- I'm very close to earning a reward. Can I buy extra points to get there?
- How do I contact support if I have questions about my points?
- Do my points expire?
- How long will it take for points to post to my account?
- Do I have to enroll or register in individual promotions?
- Does it cost anything to begin earning points?
- How do I check my points balance?
- How do I redeem my points?
- What can I redeem my points for?
- How can I earn points?
- Can I earn rewards for any of my past orders?